This is a new low in bad customer service. An online company actually fines a customer for writing a bad review. Take this as a lesson, you should read those terms and agreements before you decide to do business with anybody.
You might find this video to be very disturbing and I hope it disturbs you so much that you get off your apathetic backside and go check the history on your child's computer. I hope it motivates you to check their cellphone and text messages just to be sure.
My Dad always used to say " a lock will only keep an honest man out". I think that is true on the Internet too. Passwords are there only to slow down the bad guys. The trouble with passwords, most of us use the same one over and over again on multiple sites making it easy for hackers to gain access to all of our accounts.
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