Urgent Warning for Louisiana EBT Cardholders: Change Your PIN Now to Prevent Fraud

All EBT cardholders are being advised to take immediate action to protect their accounts after skimming devices were detected at multiple retail stores across Louisiana.

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The Department of Children and Family Services recommends that all EBT cardholders change their PINs to prevent fraud. To minimize risks in the future, DCFS recommends that cardholders update their PIN every 30 days. Additionally, DCFS is sending out text alerts directly to card holders reminding them to change their PIN.

"DCFS is committed to preserving the security of benefits and is working closely with law enforcement agencies to investigate these EBT cloning incidents. We are taking all necessary measures to protect cardholders by preventing fraudulent activities. For more information on EBT card security and how cardholders can protect their benefits, please visit dcfs.la/skimming."

This also encourages users to regularly monitor their transaction history through the LifeInCheck EBT mobile app or website. Any unusual or unauthorized activity should be reported immediately to EBT customer service to prevent further potential losses.

Please call 1-888-LA-HELPU (1-888-524-3578) if you believe you are a victim of skimming.

According to the DCFS Website, all EBT cardholders should take the following actions:

• Change your EBT card PIN:  Visit www.LifeInCheckEBT.com or call the EBT customer service line at 1-888-997-1117 as soon as possible. Select a unique PIN that is not easily guessable, avoiding common patterns or personal information.
• Monitor EBT card activity:  Regularly review your card transactions using the LifeInCheck EBT mobile app or by visiting the official website. Report any suspicious or unauthorized transactions immediately to the EBT customer service line.
• Be cautious with card usage:  When making purchases, be alert and examine the card terminal for any unusual devices or signs of tampering. Shield your PIN entry from view to prevent potential compromise.

EBT cardholders can also set spending limits and block out-of-state and online transactions. To update these settings, go to lifeincheckebt.com or call 1-888-997-1117 (EBT Customer Service) or 1-888-524-3578 (DCFS Customer Service).